Frequently Asked Questions

Common Questions

Answers to help guide your family's journey

We understand that seeking behavioral health services for your child can raise many questions. On this page, you'll find answers to the most common questions we receive from parents and caregivers. If you don't see your question addressed here, please don't hesitate to contact us directly.

General Questions

What is Adolbi Care Behavioral Health Center?

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Adolbi Care Behavioral Health Center is a specialized mental health facility dedicated to providing comprehensive behavioral health services for children and adolescents. Our multidisciplinary team includes psychiatrists, psychologists, therapists, and other mental health professionals who work together to address a wide range of emotional, behavioral, and developmental challenges that young people may face.

What age groups do you serve?

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We provide services for children and adolescents from ages 4 to 18. Our approaches and interventions are tailored to be developmentally appropriate for each age group, with specialized programs for younger children, pre-teens, and teenagers.

How do I know if my child needs behavioral health services?

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Consider seeking professional help if your child shows persistent changes in behavior, mood, or functioning that interfere with daily life, relationships, or academic performance. Warning signs may include significant sadness or withdrawal, intense fears or worries, difficulty concentrating, dramatic changes in eating or sleeping patterns, self-harm behaviors, or talk of suicide. Our assessment team can help determine if services would be beneficial for your child.

What types of conditions do you treat?

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We provide assessment and treatment for a wide range of mental health conditions that affect children and adolescents, including but not limited to:

  • Anxiety disorders
  • Depression and mood disorders
  • Attention-Deficit/Hyperactivity Disorder (ADHD)
  • Autism Spectrum Disorders
  • Trauma and stress-related disorders
  • Behavioral disorders
  • Learning disorders
  • Eating disorders
  • Adjustment difficulties related to life changes

Where are you located?

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Our main facility is located at 14110 Cypress Creek Boulevard, Cypress, Texas 77429. We also offer telehealth services for certain types of appointments when appropriate. Please visit our Contact page for directions and a map.

Our Services

What services do you offer?

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We offer a comprehensive range of behavioral health services for children and adolescents, including:

  • Psychiatric evaluation and medication management
  • Psychological assessment and testing
  • Individual therapy
  • Family therapy
  • Group therapy
  • Skills training
  • Crisis intervention
  • Case management
  • Parent education and support

For more detailed information about our services, please visit our Services page.

Do you offer telehealth services?

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Yes, we offer telehealth services for certain types of appointments, including therapy sessions, medication check-ins, and some assessments. Telehealth can be a convenient option for families with transportation challenges or busy schedules. However, some services, particularly comprehensive evaluations and certain types of therapy, may be more effective when conducted in person. Our team will work with you to determine the most appropriate format for your child's care.

What is the difference between a psychiatrist, psychologist, and therapist?

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Psychiatrists are medical doctors (M.D. or D.O.) who specialize in mental health. They can diagnose mental health conditions, provide therapy, and prescribe medications.

Psychologists typically have a doctoral degree (Ph.D., Psy.D., or Ed.D.) in clinical or counseling psychology. They can diagnose mental health conditions, provide therapy, and conduct psychological testing, but cannot prescribe medication in most states.

Therapists may have various credentials (LCSW, LPC, LMFT, etc.) and provide different types of therapy to help people address emotional, behavioral, or relationship issues. They cannot prescribe medication.

At Adolbi Care BHC, our multidisciplinary team includes professionals from all these disciplines who work together to provide comprehensive care.

What types of therapy do you offer?

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We offer various evidence-based therapeutic approaches that are tailored to each child's specific needs and developmental stage. Some of the therapy modalities we use include:

  • Cognitive Behavioral Therapy (CBT)
  • Dialectical Behavior Therapy (DBT)
  • Play Therapy
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Family Systems Therapy
  • Motivational Interviewing
  • Mindfulness-Based Interventions
  • Art and Expressive Therapies
  • Group Therapy

Do you provide crisis services?

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Yes, we provide crisis intervention services for existing clients. If your child is experiencing a mental health crisis during business hours, please call our office immediately. For after-hours crises, current clients have access to our on-call clinician.

If you are experiencing a life-threatening emergency, please call 911 or go to the nearest emergency room.

For more information about our crisis services, please visit our Crisis Management page.

Appointments

How do I schedule an appointment?

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To schedule an appointment, you can:

  • Call our office at 346-291-2561 during business hours (Monday-Friday, 8am-6pm)
  • Complete the appointment request form on our Contact page
  • Email us at info@adolbicarebhc.com

For new clients, our intake coordinator will gather some basic information and help determine the most appropriate type of initial appointment.

What happens during the first appointment?

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The first appointment is typically an intake assessment where we gather information about your child's history, current concerns, strengths, and needs. This helps us understand the situation and develop appropriate recommendations. Both parents/guardians and the child will usually meet with a clinician, sometimes together and sometimes separately. The appointment generally lasts 60-90 minutes, and by the end, we'll discuss initial impressions and next steps.

What should I bring to the first appointment?

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Please bring the following to your first appointment:

  • Completed intake forms (these will be provided to you before your appointment)
  • Your insurance card
  • A form of payment for any copays or fees
  • A list of any medications your child is currently taking
  • Any relevant medical or educational records, including previous evaluations or IEP/504 plans
  • A list of questions or concerns you'd like to discuss

How long are therapy sessions?

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Most individual and family therapy sessions are 45-50 minutes long. Group therapy sessions typically run for 60-90 minutes. The length of other appointments, such as evaluations or medication management visits, may vary based on the specific service.

What is your cancellation policy?

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We require at least 24 hours' notice for appointment cancellations. Late cancellations (less than 24 hours' notice) or missed appointments may be subject to a fee that is not covered by insurance. We understand that emergencies happen, and these situations will be considered on a case-by-case basis.

Insurance & Billing

Will my insurance cover behavioral health services?

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Many insurance plans provide coverage for behavioral health services, though specific benefits vary by plan. We work with most major insurance providers and can help verify your coverage before beginning treatment. Our billing specialists can explain your benefits, including any deductibles, copays, or session limits that may apply. We also offer various payment options for families without insurance coverage or with high out-of-pocket costs.

What insurance plans do you accept?

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We accept most major insurance plans, including:

  • Blue Cross Blue Shield
  • Aetna
  • Cigna
  • UnitedHealthcare
  • Medicaid
  • Medicare
  • And many others

Please contact our billing office to verify whether we accept your specific insurance plan.

What if I don't have insurance?

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We offer self-pay options for families without insurance coverage. We can provide information about our fee schedule and discuss payment arrangements. In some cases, we may be able to offer a sliding fee scale based on financial need. We also can provide information about community resources that may help cover the cost of mental health services.

How much will I have to pay out of pocket?

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Your out-of-pocket costs will depend on your specific insurance coverage, including deductibles, copays, and coinsurance. Before your first appointment, our billing specialists can help verify your benefits and provide an estimate of your expected costs. We collect copays at the time of service and will bill you for any additional patient responsibility after insurance processing.

Do you offer payment plans?

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Yes, we offer payment plans for families who need assistance managing out-of-pocket costs. Our billing specialists can work with you to establish a payment arrangement that fits your financial situation. We accept various payment methods, including credit cards, checks, and electronic payments.

Treatment Process

How long does treatment typically last?

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The duration of treatment varies based on each child's unique needs, the nature and severity of their challenges, and their response to interventions. Some children may benefit from brief, solution-focused treatment over a few months, while others with more complex needs may require longer-term support. Treatment plans are regularly reviewed and adjusted based on progress, and our goal is always to provide the right level of care for the right amount of time.

How often will my child need to attend appointments?

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The frequency of appointments depends on your child's specific needs and the type of services they're receiving. Typically:

  • Individual therapy is often weekly or biweekly
  • Family therapy may be weekly, biweekly, or monthly
  • Medication management appointments are typically monthly at first, then may become less frequent as medication is stabilized
  • Group therapy usually follows a regular weekly schedule

Your child's provider will recommend an appropriate schedule based on clinical needs and best practices.

How will I know if treatment is working?

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We use several methods to track progress and evaluate treatment effectiveness:

  • Regular assessment of symptoms and functioning using standardized measures
  • Ongoing feedback from the child, parents, and when appropriate, teachers or other important people in the child's life
  • Regular review of treatment goals and progress
  • Periodic treatment plan updates that document achievements and areas still needing attention

Your child's provider will discuss progress with you regularly and make adjustments to the treatment plan as needed.

What if my child doesn't want to participate in treatment?

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It's not uncommon for children and especially adolescents to be reluctant about therapy or other mental health services. Our clinicians are experienced in engaging young people and helping them feel comfortable. We take time to build rapport, explain the process in age-appropriate ways, and involve young people in setting their own goals.

If your child is resistant, we can:

  • Start with parent sessions to develop strategies for encouraging participation
  • Offer a "getting to know you" session with no pressure or expectations
  • Find approaches that align with your child's interests and preferences
  • Work with you to address specific concerns or misconceptions your child may have

What happens when treatment is complete?

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As your child approaches the completion of treatment, their provider will work with you to develop a discharge plan. This typically includes:

  • A summary of progress and achievements
  • Strategies for maintaining gains and preventing relapse
  • Recommendations for any ongoing support or follow-up care
  • Information about when and how to reconnect with services if needed in the future

Many families find it helpful to schedule periodic "check-in" appointments after formal treatment ends to ensure continued progress and address any emerging concerns early.

For Parents

How are parents involved in their child's treatment?

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We view parents as essential partners in the treatment process. The level and nature of parent involvement varies based on the child's age, needs, and the type of treatment, but typically includes regular parent sessions to discuss progress, learn supportive strategies, and address family dynamics. For younger children, parents are often directly involved in sessions, while adolescent treatment may balance individual therapy with family involvement to respect teens' developing autonomy while maintaining parental support.

How can I support my child's treatment at home?

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There are several ways you can support your child's treatment:

  • Maintain open communication with your child's provider and attend parent sessions
  • Learn about your child's condition and the treatment approaches being used
  • Practice and reinforce skills your child is learning in therapy
  • Create a supportive home environment that promotes emotional well-being
  • Follow through with recommendations for home-based strategies
  • Model healthy coping skills and self-care
  • Celebrate progress and maintain patience during setbacks

Your child's provider will offer specific guidance based on your child's unique needs and treatment plan.

What if I disagree with the treatment recommendations?

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We value open communication and partnership with parents. If you have concerns about treatment recommendations, we encourage you to discuss them with your child's provider. Our clinicians are committed to explaining the rationale behind their recommendations and addressing your questions and concerns.

If you continue to have reservations, you may request:

  • Additional information about the recommended approach
  • Discussion of alternative treatment options
  • A second opinion from another clinician
  • A team meeting to review the treatment plan

We believe that treatment is most effective when parents feel comfortable with and committed to the approach being used.

How do you handle confidentiality with children and adolescents?

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We balance the importance of parent involvement with the need to build trust with young clients. Generally:

  • For younger children, parents are typically more directly involved and receive more detailed information about session content
  • For adolescents, we provide a greater degree of confidentiality while still keeping parents informed about general progress and any safety concerns
  • In all cases, we prioritize safety and will always inform parents about any risk of harm to self or others

Our approach to confidentiality is discussed with both parents and young people at the beginning of treatment, and we work to establish clear expectations that respect both parental rights and the therapeutic relationship.

Are there support resources for parents?

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Yes, we offer several resources for parents:

  • Parent education workshops on various topics related to child and adolescent mental health
  • Parent support groups where you can connect with other families facing similar challenges
  • Educational materials and recommended readings
  • Referrals to community resources for additional family support

Please visit our Resources page for more information about parent support options.

Still have questions?

We're here to help. Contact us directly for personalized assistance.