Privacy Policy

Introduction

Adolbi Care Behavioral Health Center ("Adolbi Care BHC," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website adolbicarebhc.com (the "Site") or use our services.

We take your privacy seriously and have implemented measures designed to protect your personal information. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Site and services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our website
Register for an account
Request information about our services
Subscribe to our newsletter
Contact us through our contact form, email, or phone
Participate in surveys or promotions

The personal information we may collect includes:

Name
Email address
Phone number
Mailing address
Date of birth
Insurance information
Medical history and information
Any other information you choose to provide

Protected Health Information

As a healthcare provider, we collect protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). Our collection, use, and disclosure of PHI are governed by HIPAA and our Notice of Privacy Practices, which is available upon request and provided to all patients.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns. This information may include:

IP address
Browser type and version
Operating system
Referring website
Pages you view
Time and date of your visit
Time spent on those pages
Other statistics

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process and complete transactions
Send administrative information, such as appointment reminders
Respond to your comments, questions, and requests
Communicate with you about services, offers, promotions, and events
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with legal obligations
Protect the rights and property of Adolbi Care BHC and others

Legal Basis for Processing (for EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We generally collect personal information only:

With your consent
When we need the personal information to perform a contract with you
When the processing is in our legitimate interests and not overridden by your rights
When we need to comply with legal obligations

Information Sharing

We may share your information in the following situations:

With Your Consent

We may disclose your personal information when we have your consent to do so.

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Obligations

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

Vital Interests and Legal Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA establishes standards for the privacy and security of protected health information (PHI).

Our use and disclosure of PHI are governed by our Notice of Privacy Practices, which describes:

How we may use and disclose your PHI
Your rights regarding your PHI
Our obligations concerning the use and disclosure of your PHI

We provide our Notice of Privacy Practices to all patients and it is available upon request.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" or "personal information" (as defined in applicable state laws) to you via email or conspicuous posting on our Site as promptly as possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can delete the information.

For patients under the age of 18, we collect and use information in accordance with HIPAA and with appropriate parental or guardian consent as required by law.

Your Rights

Access, Update, or Delete Your Information

You have the right to access, update, or delete the personal information we have on you. You can do this by contacting us using the contact information provided below.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

The right to know what personal information we collect about you and how we use and disclose it
The right to delete certain personal information we have collected
The right to opt-out of the sale of your personal information
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

European Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:

The right to access, update, or delete your personal information
The right to rectification if your information is inaccurate or incomplete
The right to object to our processing of your personal data
The right to request restriction of processing your personal information
The right to data portability
The right to withdraw consent