A compassionate and thorough admissions process
At Adolbi Care Behavioral Health Center, we understand that seeking mental health services for a young person can be both a hopeful and anxious time for families. Our admissions and intake process is designed to be welcoming, thorough, and supportive, creating a foundation for successful treatment.
We believe that effective care begins with a comprehensive understanding of each young person's unique needs, strengths, and challenges. Our intake process gathers essential information while building rapport and trust with both the youth and their family.
Throughout the admissions process, our team works to ensure that families feel informed, supported, and empowered to participate actively in their child's care. We view parents and caregivers as essential partners in the treatment journey and value their insights and involvement from the very beginning.
A step-by-step guide to beginning services
The journey begins when you reach out to us by phone, email, or through our online form. During this initial contact, our admissions coordinator will:
We strive to respond to all inquiries within one business day, recognizing that families often reach out during times of concern.
The screening assessment helps determine if our services are appropriate for your child's needs. This 30-45 minute appointment can be conducted in person or via telehealth and includes:
Following the screening, we'll discuss our recommendations, which may include proceeding to a comprehensive intake at our center, referral to a more appropriate level of care, or connection to other community resources.
If we determine our services are appropriate for your child, our billing specialist will:
We work with most major insurance plans and offer various payment options to ensure that financial concerns don't become barriers to receiving needed care.
The comprehensive intake is typically a 90-minute appointment that includes:
Both the young person and their parent(s)/guardian(s) participate in this appointment, though portions may be conducted separately to allow for private discussions. We strive to create a comfortable environment where everyone feels heard and respected.
Following the intake assessment, we develop an individualized treatment plan that includes:
The treatment plan is developed collaboratively with the young person and family, incorporating their goals and preferences. This plan serves as a roadmap for treatment and is regularly reviewed and updated as progress is made.
Once the treatment plan is established, services begin promptly. The initiation phase includes:
We strive to begin services within one week of the intake assessment, recognizing the importance of timely intervention for young people experiencing mental health challenges.
Information needed to begin services
To ensure a smooth admissions process and appropriate care for your child, we require certain documentation before beginning services. Please bring the following items to your intake appointment:
Note: While we request these documents to provide the most comprehensive care, we understand that some may not be available. Please bring what you have, and we can discuss obtaining additional information as needed. All information is kept strictly confidential in accordance with HIPAA regulations.
To save time during your appointment, you can download and complete the following forms in advance:
Understanding who we serve
Adolbi Care Behavioral Health Center specializes in providing mental health services to children, adolescents, and young adults. Our programs are designed to address a wide range of mental health concerns while maintaining specific eligibility criteria to ensure we can provide appropriate and effective care.
We provide services to young people between the ages of 6 and 21. Our programs are developmentally tailored to address the unique needs of different age groups:
Our services are appropriate for young people experiencing a variety of mental health concerns, including but not limited to:
Our outpatient services are most appropriate for young people who:
We primarily serve families residing within a 50-mile radius of our center to ensure accessibility for regular appointments. Telehealth services may be available for those living further away, depending on state licensing regulations and clinical appropriateness.
We accept most major insurance plans, including:
Financial assistance may be available for families who qualify. Our billing specialists can discuss options during the admissions process.
In some cases, we may determine that our services are not the most appropriate option for a young person's needs. We may recommend a different level of care or specialized program for individuals who:
In these situations, we work closely with families to provide appropriate referrals and support the transition to more suitable services.
For professionals and community partners
We welcome referrals from a variety of sources, including healthcare providers, schools, community agencies, and other mental health professionals. Our goal is to make the referral process as smooth as possible for both the referring party and the family being served.
Complete our secure online referral form available on our website. This is the fastest method and allows for immediate confirmation of receipt.
Access Referral FormCall our dedicated referral line at (800) 555-9876, Monday through Friday, 8:00 AM to 5:00 PM. Our referral coordinators can gather information and begin the process immediately.
Complete our referral form and fax it to (800) 555-9877. Please ensure all information is legible and include your contact information for follow-up questions.
Download Referral FormSend referral information to referrals@adolbicarebhc.com using our secure email system. Please do not include protected health information in unsecured email.
To process a referral efficiently, please provide the following information:
We value our relationships with referring providers and community partners. We offer several ways to strengthen these connections:
To learn more about establishing a formal referral partnership, please contact our Community Relations Coordinator at (800) 555-9878.
Common questions about our admissions process
From initial contact to beginning services, the process typically takes 1-2 weeks. The initial screening is usually scheduled within 3-5 business days of your first call, and the comprehensive intake appointment within another 3-5 days after that. We strive to begin regular services within one week of completing the intake. For urgent situations, we can often expedite this timeline.
While the initial screening can sometimes be conducted with just the parent/guardian, we strongly encourage your child to participate in this appointment if possible. The comprehensive intake appointment definitely requires your child's presence, as this is when we begin building rapport and conducting direct assessment. We recognize that some young people may be reluctant to attend, and our staff are experienced in engaging hesitant children and teens in the process.
We understand that gathering all documentation can be challenging. At minimum, we need identification, insurance information (if applicable), and basic medical information to begin services. Other documents can be provided as they become available. With your signed consent, we can often help obtain records from previous providers or schools. The most important thing is to start the process, and we can work together to gather additional information as treatment progresses.
If your insurance doesn't cover our services or you don't have insurance, we offer several options. We have a sliding fee scale based on family income and size, and we can work with you to develop a payment plan that fits your budget. We also have a limited number of grant-funded slots for families with financial need. Our goal is to make services accessible, and our billing specialists are experienced in finding creative solutions to financial barriers.
Yes, you can request a specific provider, and we will do our best to accommodate your preference based on that provider's availability and clinical expertise. During the intake process, we gather information about what qualities you're looking for in a therapist (gender, therapeutic approach, special expertise, etc.). This helps us make appropriate matches. If for any reason the initial match doesn't feel right, we're happy to discuss reassignment to ensure a good therapeutic fit.
We understand that circumstances sometimes require rescheduling. We ask for at least 24 hours' notice when possible, which allows us to offer the appointment time to another family. If you need to cancel or reschedule, please call our office at 346-291-2561. For last-minute cancellations due to illness or emergency, please call as soon as you're able. Repeated cancellations without notice may result in the need to restart the intake process, as timely completion of the assessment is important for beginning effective treatment.
We balance adolescents' need for privacy with parents' need to be involved in their child's care. During the intake process, we discuss confidentiality with both teens and parents, establishing clear agreements about what information will be shared. Generally, we maintain confidentiality for adolescents except in situations involving safety concerns (risk of harm to self or others), which must be disclosed to parents and potentially other authorities. We encourage open communication within families and work to facilitate healthy sharing of information while respecting appropriate boundaries.
If we determine that our services aren't the best match for your child's needs, we don't simply turn you away. Our commitment is to help you find the right care, even if it's not with us. We provide specific referrals to more appropriate services, share our assessment findings to prevent you from having to repeat the entire process elsewhere, and often make direct contact with the recommended provider to facilitate a warm handoff. In some cases, we may offer limited interim services while you're connecting with the more appropriate level of care.
Taking the first step toward mental health support for your child shows courage and hope. Our admissions team is here to guide you through every step of the process with compassion and expertise.